Terms & Conditions

These terms apply as between you, the User of this Website and Aromatherapy Associates Limited (“AA UK”, “we” or “us”), the owner of this Website. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these Terms and Conditions, you should stop using the Website immediately.

No part of this Website is intended to constitute a contractual offer capable of acceptance. Your order constitutes a contractual offer and our acceptance of that offer is deemed to occur upon our sending a dispatch email to you indicating that your order has been fulfilled and is on its way to you.

You place your order request for goods from the Website by clicking on the place order button at the end of the online order process. You will be guided through the process of placing an order via a series of simple instructions on the Website.

Once you have placed your order, we will send you an acknowledgement providing you with a payment reference and the value of your order. This is not an order confirmation nor order acceptance from Aromatherapy Associates Limited.

Unless we have notified you that we have not accepted your order or you have cancelled your order, our acceptance of your order and the completion of the contract between you and us will take place when we have dispatched the goods ordered by you. Please note, we are unable to cancel your order after it has been dispatched to you.

In the event of a pricing error due to a technical issue, we reserve the right to cancel any affected orders.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment or if we identify a product, pricing or promotional error. We reserve the right to reject any offer to purchase by you at any time.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this. See the Returns & Cancellations procedure for more information.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information (including product descriptions) appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a product until your order is accepted, in accordance with our order acceptance policy. (See above.)

In this Agreement the following terms shall have the following meanings:

ACCOUNT: means collectively the personal information, Payment Information and credentials used by Users to access any elements on the Website;

CARRIER: means any third party responsible for transporting purchased Goods from our Premises to customers;

CONTENT: means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

GOODS: means any products that we advertise and / or make available for sale through this Website;

PAYMENT INFORMATION: means any third party responsible for transporting purchased Goods from our Premises to customers;

15.1 AA UK makes no warranty or representation that this website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all computer systems, that it will be secure and that all information provided will be accurate. AA UK makes no guarantee of any specific results from the use of this website.

15.2 No part of this website is intended to constitute advice and the content of this website should not be relied upon when making any decisions or taking any action of any kind.

15.3 No part of this website is intended to constitute a contractual offer capable of acceptance.

Persons under the age of 18 should use this Website only with the supervision of an Adult. Payment Information must be provided by or with the permission of an Adult.

If Goods are being ordered from outside the United Kingdom, import duties and taxes may be incurred once your Goods reach their destination. AA UK is not responsible for these charges and we undertake to make no calculations or estimates in this regard. If you are buying internationally, you are advised to contact your local customs authorities for further details on costs and procedures. As the purchaser of the Goods, you will also be the importer of record and as such should ensure that your purchase is in full compliance with the laws of the country into which the Goods are being imported. Please be aware that Goods may be inspected on arrival at port for customs purposes and we cannot guarantee that the packaging of your Goods will be free of signs of tampering.

Offer is valid from 18th November - 2nd December 2024

Discount applies on full price items only and can be redeemed more than once.

Offer does not apply on Rebalancing Heroes Collection, Morning Ritual Duo, Mind & Muscle Ease, Tranquil Sleep Hero, Energy Restore Hero, sample products, already discounted products, or in conjunction with subscription service 15% off, other discount codes or loyalty points.

Aromatherapy Associates reserve the right to withdraw the offer or mend the terms and conditions at any given time.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

Offer is valid 18th November - 24th November 2024.

All offers and complimentary products are subject to availability.

Your order must be worth £65 or more, or your currency equivalent, in order to select the Rose Body Cream as a free gift at checkout.

No promotional code required.

Only one free gift applies per order.

Aromatherapy Associates reserves the right to withdraw this promotion or amend the terms and conditions at any given time.

All products are subject to availability.

Free gift with purchase is non-transferable and there is no cash alternative.

The discount can be redeemed by entering the promotion code in the promotion box at checkout.

The discount code communicated to trainees after taking a Aromatherapy Associates course, is to redeem 40% off from purchases on the Aromatherapy Associates website.

Discount code can only be redeemed once. 

Discount is valid from 30th October 2024 - 30th November 2024 11.59 BST.

No minimum spend requirements.

Not applicable on discounted products, bundles and Christmas collection (Rebalancing Heroes Collection, Tranquil Sleep Hero, Energy Restore Duo, Mind & Muscle Ease Duo, Morning Ritual Duo).

Not applicable in conjunction with subscription purchases, other discount codes, loyalty points.

Free gift is valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

Offer is valid from 4th October and will be ongoing unless otherwise updated in the terms & conditions.

The discount can only be redeemed by entering the promotional code UNWIND20 in the promotion box at checkout.

And can only be applied once per order worth £100 or more, or your currency equivalent. The £20 saving does not apply for every £100 spent.

Offer does not apply in conjunction with subscription 15% off, other discount codes or loyalty points.

Free gift is valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

Offer is valid from 4th October and will be ongoing unless otherwise updated in the terms & conditions.

The discount can be redeemed by adding any three Pure Essential Oil Blends into basket, then entering the promotion code in the promotion box at checkout.

The saving can be applied more than once in the same order for every three Pure Essential Oil Blends that has been added to basket.

Offer does not apply in conjunction with subscription 15% off, other discount codes or loyalty points.

Free gift is valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

This offer is valid from 1st September and is ongoing until otherwise updated here in T&Cs.

To redeem this discount, add any 3 or more Skincare into basket, then apply code SKIN25 at checkout. The 25% saving will be applied to each Skincare product.

This offer can be redeemed more than once.

This offer is not applicable in conjunction with subscription purchases or on Skincare kits, samples, or with loyalty points or other discount codes.

Free gift is valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

This discount is only valid on the official Aromatherapy Associates website.

The discount of 15% off sitewide can be received from your Virgin Atlantic in-flight sleep kit, redeemed by entering the promotion code in the promotion box at checkout.

The discount code does not apply on discounted items, bundles with built-in savings or subscription products.

The discount applies only on full price products, one-time only purchases and can only be redeemed once per-person.

This offer can not be applied in conjunction with loyalty points or other promotional codes.

Postage, packing and delivery charges are additional and not subject to discount.

Free gift is valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

This offer is non-transferable and there is no cash value or alternative.

Subscription service is only available for U.K customers.

15% off only applies to subscription items not one-time purchase items.

Complimentary shipping only applies to orders containing subscription items and for all recurring subscription orders.

Discount codes and loyalty points do not apply on any orders containing subscription items.

The following products are one-time purchase only and is not available for subscription:

Limited edition gift sets, bundles with built in savings, candles, travel sizes, Limited Edition products, 100ml Bath & Shower Oils, Forest Therapy Roller Ball, Inner Strength Nourishing Body Treatment, Light Relax Bath & Shower Oil, Revive Evening Bath & Shower Oil, Revive Body Gel, Revive Body Lotion, Revive Energising Exfoliator.

You can modify or cancel your subscription at any time from your customer account

Subscribe to our email newsletter and you'll receive a code for 15% off your first order.

The discount can be redeemed by entering the promotion code in the promotion box at checkout.

The discount code only applies on full price products, one-time purchase options and can only be redeemed once per-person.

This offer is not valid on discounted items or limited edition Christmas gift sets or in conjunction with subscription option

Free gift is valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes at any given time or amend the terms and conditions.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

Subscribe to our SMS marketing and you'll receive a code via SMS for 20% off your first order.

The discount can be redeemed by entering the promotion code in the promotion box at
checkout.

The discount code can only be used once.
Discount applies to the original RRP.
Promotional code can be used on discounted products and bundles,
Promotional code can not be used in conjunction with loyalty points or other discount codes.
Delivery charge and gift cards are excluded from this offer.
Free gift is valid in conjunction with this offer for qualifying baskets.
Aromatherapy Associates reserve the right to withdraw discount codes or mend the terms and conditions at any given time.
All products are subject to availability.
Postage, packing and delivery charges are additional and not subject to discount.
This offer is non-transferable and there is no cash alternative.

The discount can be redeemed by entering the promotion code in the promotion box at
checkout.

Discount applies to the original RRP.

Discount applies on full price items and can be redeemed more than once.

Offer does not apply on already discounted products, or in conjunction with subscription service 15% off, other discount codes or loyalty points.

Free gift is valid in conjunction with this offer for qualifying baskets.

Aromatherapy Associates reserve the right to withdraw discount codes or mend the terms and conditions at any given time.

All products are subject to availability.

Postage, packing and delivery charges are additional and not subject to discount.

This offer is non-transferable and there is no cash alternative.

Aromatherapy Associates' discount to NHS workers are no longer available via the Blue Light Card.

Giveaway ends on 20th November 2024.

One lucky winner will be chosen to win a prize worth over £1,000:

- A one night stay for two at Bryn Tanat Hall

- Breakfast included.

- An Aromatherapy Associates treatment

- A 60 minute spa suit session

- A bundle of Aromatherapy Associates products

The competition is in no way sponsored, endorsed or administered by, or associated with Instagram and Meta.

You will be contacted only by the OFFICIAL accounts @aromatherapyassociates @bryntanatwellnessspa and @bryntanathall.

Valid for one night Tuesday – Thursday only.

Must avoid peak holidays: Christmas 2024, New Year 2025 & all School holidays 2024/2025.

Prize must be claimed and booked directly with Bryn Tanat Hall and booked within six months from the announcement date.

Non-transferable to another guest or another date once booked.

All dates are subject to availability.

Visit @bryntanathall website for more details.

1. Membership 

1.1         The Associates Reward Club customer loyalty program (“Program”) is offered by Aromatherapy Associates Ltd, company number 02108201 whose registered office is at 6 Great West Trading Estate, Great West Road, Brentford, Middlesex, TW8 9DN (“Aromatherapy Associates”).

1.2         The Program is open to all Aromatherapy Associates customers since 12th April 2020, for those who reside in the UK who are aged 18 and over.

1.3         These terms and conditions (“Program Terms”) form the agreement between a Program member (“Member”) and Aromatherapy Associates with respect to the Program. When accessing the Program through aromatherapyassociates.com Members are also subject to the Terms & Conditions at aromatherapyassociates.com/terms-conditions. To the extent there are conflicts between these Program Terms and the aromatherapyassociates.com Terms of Use, these Program Terms will apply.

2. Eligibility for Membership

2.1         The Program is free to join (no purchase is required to do so) although purchases are necessary to earn Program Points as detailed in section 7 of these Program Terms. You must actively opt-into the reward club when you create an account here https://www.aromatherapyassociates.com/account/register

2.2         Membership is available to individuals only and is limited to one account per individual and is non-transferable. Employees are not eligible to join.

 2.3. Members will only start earning points on purchases from the point they have opted into the Reward Club. You will not earn points for any orders placed prior to actively opting in to join the reward club.

3. Acceptance of terms

By joining the Program, Members agree to these Program Terms.

4. Changes or Program Termination

4.1         Aromatherapy Associates reserves the right to change these Program Terms, adjust your points balance, or terminate the Program at any time, for any reason and without prior notice and Aromatherapy Associates will have no liability to any Members or otherwise with respect to any such change or termination.

4.2         Aromatherapy Associates will post any changes to these Program Terms or any notice of Program termination here. Any such changes or termination will be effective on them being posted. Aromatherapy Associates may also email Members about any such changes but failure to do so will not affect the effectiveness of the Program Change. A Member’s continued participation in the Program after a Program Change will confirm the Member’s acceptance of such changes.

5. Enrolment

5.1         Individuals can enroll in the Program by creating an account at https://www.aromatherapyassociates.com/account/register and accurately completing the required enrollment information.  Individuals may only enroll in the Program by using one email address and may not set up accounts under different email addresses.

5.2         Members should promptly advise Aromatherapy Associates of any changes to their name, address, telephone number(s) and/or email address by visiting My Account at aromatherapyassociates.com/customer/account and updating their Member account information. Aromatherapy Associates will not be responsible for a loss of Member benefits resulting from details being out of date or inaccurate.

6. Program Communications

6.1         Unless a Member has opted out of receiving marketing communications by clicking the “unsubscribe” link located in the disclosures portion of emails from Aromatherapy Associates relating to the Program or by contacting Aromatherapy Associates at info@aromatherapyassociates.com, by enrolling in the Program, Member has agreed to receive marketing– and product-related communications from Aromatherapy Associates in a variety of forms, including, but not limited to, emails, text messages and physical mailings.

6.2         You can unsubscribe at any time by clicking the “unsubscribe” link located in the disclosures portion of emails from Aromatherapy Associates relating to the Program or by contacting Aromatherapy Associates at info@aromatherapyassociates.com

7. Earning & redeeming  Program Points

7.1         Members will receive points (“Reward Points”) on their Member account through Qualifying Purchases (defined below) and participation in special programs and promotional offers that may be announced by Aromatherapy Associates in its sole discretion from time to time. The amount of Reward Points in a Member’s account is used to determine the Program tier status of the Member. Additional information regarding Reward Points are set forth below:

Qualifying Purchases: means the net value of product purchases made by the Member from aromatherapyassociates.com after deduction of promotional discounts, refunds, credits and delivery costs and rounded to the nearest pound (“Qualifying Purchases”). Only Qualifying Purchases made by the Member from aromatherapyassociates.com count toward Members’ Reward Points accrual. Generally, a Reward Point will accrue for each £1.00 spent for a Qualifying Purchase, rounding down to account for cents in a purchase, although certain promotions or offers may provide for different Reward Points accrual.

Exclusions from Qualifying Purchases: Reward Points will not be awarded on unauthorized or fraudulent purchases, the purchase of gift cards or on purchases made with gift cards. Reward Points will also not be awarded if, in Aromatherapy Associates’ determination, the products purchased will be used for resale or commercial use and any Reward Points previously awarded on such purchases will be forfeited.

Email Address: A current, valid email address is required for a Member to be able to participate in the program and receive Reward Points. Members must notify Aromatherapy Associates of any change of email address by updating Member account information online at aromatherapyassociates.com/customer/account.

Member Identification: Members must sign into their online accounts before checkout in order to receive Reward Points on Qualifying Purchases.

Processing of Reward Points: Reward Points earned from purchases on aromatherapyassociates.com are not credited until 2 days after the date of a Qualifying Purchase. Once Reward Points are credited to a Member’s account, the Reward Points are deemed to be accrued as of the date of the Qualifying Purchase.

Promotional Offers: Special programs and promotional offers for earning Program Points may be made from time to time in Aromatherapy Associates’ discretion. Such offers will be subject to the terms and conditions specified in the applicable program or offer.

Reward Points Balance: Members may view their Reward Points balance at any time by visiting their Member account page at aromatherapyassociates.com/customer/account and clicking on the ‘Rewards’ option.

Redeeming Points: Members can redeem points against one-time purchases only, not in conjunction with subscription 15% off. And points can be redeemed against full price and discounted products. Points cannot be used in conjunction with any other coupon code.

You can redeem:

50 points (£5 off) when you spend £60 or more.

200 points (£20 off) when you spend £ 70 or more.

350 points (£35 off) when you spend £80 or more. This is the maximum amount of points that can be redeemed against an order.

The maximum amount of points that can be redeemed against an order must also not exceed the grand total of the basket. E.g. if your basket total is £28, the max amount of points you can redeem is £20.

You can only use one points coupon per order, coupon once.

8. Program Tiers and Benefits

8.1         The Program consists of three tiers, each with an increasing amount of benefits available to Members. Eligibility for each tier is determined by the amount the Member spends on aromatherapyassociates.com, or the number of successful friend referrals by the Member within each 12-month period, the first of which begins on the date when a Member enrols in the Program.

8.2         The benefits applicable to each tier are described at aromatherapyassociates.com/rewards.

8.3         The three tiers and the spend or “successful friend referral” (see 19. Refer-a-friend program) requirements for a Member to be eligible for that tier are as follows:

              Tier 1    Bronze Bottle                      £1-150, OR, 3 Successful Friend Referrals

              Tier 2    Silver Bottle             £151-299, OR, 6 Successful Friend Referrals

              Tier 3    Gold Bottle              £300+, OR, 9 Successful Friend Referrals

9. Expiration of Reward Points & Tier Status

9.1         A new Member will automatically be placed in Tier 1, Bronze Bottle and be eligible for the benefits of that tier. Members will be automatically moved up to the next tier (with the highest tier being Tier 3, Gold Bottle) when they earn Reward Points during each 12-month period sufficient to make them eligible for such upward move. After a Member’s initial 12-month period, each subsequent 12-month membership period shall commence with the Member having the tier status as in effect on the last day of the immediately preceding 12-month period. Such tier status shall continue through the end of that succeeding 12-month period and the next 12-month period shall be based on that prior year’s tier status. For example, if a Member joins the Program on December 1, 2020 and achieves Tier 2, Silver Bottle status within the first 12-month period of Membership, when the second 12-month period begins on December 1, 2021, the Member’s Tier 2, Silver Bottle status continues through November 30, 2022. But if during that second year the Member hasn’t accumulated enough new points to maintain that Tier 2, Silver Bottle status, the Member’s status will reset to Tier 1, Bronze Bottle on December 1, 2022.  

9.2         Actions taken (such as money spent or points earned) before the eligibility date will not be counted towards earning or losing a tier status.

10. Returns

Returns of merchandise must be made in accordance with Aromatherapy Associates’ return policy available at aromtherapyassociates.com/customer-service-orders. Upon the return of an item accepted by Aromatherapy Associates, the amount spent on that item and the Reward Points applied to Member’s account for the original purchase will be deducted from that Member’s account.

11. Membership Revocation or Cancellation

11.1       Aromatherapy Associates reserves the right to terminate the membership of any Member and/or terminate any or all benefits that the Member may have earned at any time in Aromatherapy Associates’ sole discretion. In addition, membership will be terminated if, in the sole determination of Aromatherapy Associates, the Member abuses any aspect of the Program, including, but not limited to, fraudulently using the Program, failing to comply with these Program Terms or otherwise earning Program benefits through deception, forgery and/or fraud.

11.2       In the event that Aromatherapy Associates terminates a membership or terminates the Program for any reason, all Reward Points and benefits accrued in the Member account will be forfeited and the Member will not be entitled to any compensation. If a Member decides to no longer be a part of the Program, the Member may cancel their membership by contacting info@aromatherapyassociates.com If a membership is cancelled, all accumulated Reward Points, benefits and tier status will automatically expire.

12. Account Inactivity

If a Member’s account is inactive for a period of twelve-months (12) consecutive months without any Account Activity, that account will automatically be terminated. “Account Activity” means a Qualifying Purchase linked to a Member’s account. Neither logging into a Program account by itself nor use of Reward Points is considered “Account Activity.”

13. Membership Transfers Not Permitted

Program memberships, Reward Points and benefits may not be merged, transferred, purchased, offered for sale, sold, assigned or traded. Doing so will void the Member’s account.

14. No Cash Value

Reward Points and benefits have no cash value, are not exchangeable for cash and may not be used to purchase merchandise or otherwise as payment of any outstanding obligation to Aromatherapy Associates.

15. Data Privacy

              Aromatherapy Associates is the data controller of any personal information collected from a Member in order to administer the Program.  Aromatherapy Associates takes the protection of Members personal information seriously and Aromatherapy Associates’ Privacy Policy is applicable to the Program. See the Aromatherapy Associates Privacy Policy for information at aromatherapyassociates.com/privacy-policy-gdpr. The Privacy Policy may be updated from time to time, in which case a Member’s engagement in any Account Activity shall be deemed consent to the then current version of the Privacy Policy.

16. Intellectual Property

All design, text, graphics, logos, images, titles, phrases and product names related to the Program and the copyrights, trademarks, service marks, trade dress and/or other intellectual property appurtenant to such materials are owned by Aromatherapy Associates and may not be utilized in any manner by Members.

17. Additional Restrictions

Additional restrictions may apply to employees of Aromatherapy Associates and its affiliated companies and employees of companies with which Aromatherapy Associates does business.

18. Applicable Law and Jurisdiction

These Program Terms are governed by English law and are subject to the exclusive jurisdiction of the English courts.

19. Refer-a-Friend Program

19.1. You can earn £15 (in points) for every “successful friend referral”. You can refer as many friends as you like to aromatherapyassociates.com via the “Refer-a-friend module” found at aromatherapyassociates.com/rewards. A unique link will be generated for you and you have the option to share the link with as many friends as you like via Twitter, Facebook, Messenger, Text Message or Whatsapp.

19.2. A “successful friend referral” is defined as a referee (your friend) who uses the unique link you have sent to them to access aromatherapyassociates.com and make a qualifying purchase worth £75 or more. The referee will be awarded a £15 discount at the checkout.

19.3 Once the referee makes their purchase, Aromatherapy Associates will notify you, by email, that your Program Account has been credited with a £15 reward in points. You can also see the status of your referrals by logging into your account at aromatherapyassociates.com/customer/account selecting ‘Rewards’ and then scrolling to the ‘Refer-a-friend module’ and clicking on “Your Referrals”.

 19.4 Membership will be revoked or cancelled if you are found to be using the Refer-a-Friend Program fraudulently or by failing to comply with the program terms which are outlined in section 11 of The Associates Reward Club Terms & Conditions.

Contact Us

For all questions about the Program or a Member account, please contact Aromatherapy Associates at info@aromatherapyassociates.com.

Acceptance of Terms