Delivery & Returns

Christmas U.K Delivery

Standard Delivery (Royal Mail 2-3 working days) 

Order by Monday 16^th December 2024

 

Christmas International Delivery

Please note the below dates are subject to change.

 

DPD Southern Ireland

Order by Thursday 19^th December 2024

 

E.U

By post : Order by Tuesday 3rd December 2024

By Parcel Economy : Order by Saturday 14th December 2024

Express : Order by Friday 20th December 2024

 

Other countries

By post : Order by Sunday 24th November 2024 

Express : Order by Saturday 14th December 2024

 

 

Warehouse Closure Dates

Date	Opening times
23rd December 2024	Open 8.15am - 4.15pm
24th December 2024	Close at 12pm
25th December 2024	Closed
26th December 2024	Closed
27th December 2024	Open 8.15am - 4.15pm
28th December 2024	Closed
29th December 2024	Closed
30th December 2024	Open 8.15am - 4.15pm
31st December 2024	Close at 2pm
1st January 2025	Closed
2nd January 2025	Open 8.15am - 4.15pm
3rd January 2025	Open 8.15am - 4.15pm

Christmas Returns

Orders from any country placed between November 1^st and December 25^th 2024 can be returned up until January 31^st 2025.

 

UK & International Delivery

Country	Delivery Method	Price
U.K	2-3 Business Days (Royal Mail tracked 48)   Please note our warehouse does not operate on Saturdays and Sundays - any orders received from Friday 2pm onwards will be processed on Monday for a delivery on Wednesday.   Please add one more day for Bank Holiday weekends.	Free when you spend £70 or more. £3.50 for orders under £70. Free when you Subscribe & Save, on your first order and all recurring orders.
Australia	4-5 Business days	Free when you spend $350 or more. $25 for orders under £350.
Canada	Express Delivery 2-3 Business Days	Free when you spend $150 or more / $15 on orders under $150
Egypt	Standard Delivery 3-6 Days	Free when you spend ج.م2200 or more / ج.م400
France	Standard Delivery 2-4 Business Days   Express Delivery 1-2 Business Days	Free when you spend €90 or more / €7 on orders under €90   €15
Germany	Standard Delivery 2-4 Business Days   Express Delivery 1-2 Business Days	Free when you spend €90 or more / €7 on orders under €90   €15
Greece	Standard Delivery 7-9 Business Days   Express Delivery 1-2 Business Days	Free when you spend €90 or more / €7 on orders under €90    €15
Hong Kong	Standard Delivery 5-6 Business Days   Express Delivery 2-3 Business Days	Free when you spend HKD 1100 or more / HKD 62 for orders under HKD 1100   HKD 116
Ireland	Standard Delivery 3-5 Business Days   Express Delivery 1-2 Business Days	Free when you spend €90 or more / €7 on orders under €90   €15
Italy	Standard Delivery 3-5 Business Days   Express Delivery 1-2 Business Days	Free when you spend €90 or more / €7 on orders under €90   €15
Jersey & Guernsey	Standard Delivery 2-3 Business Days   Express Delivery 1-2 Business Days	Free when you spend £75 or more / £7 on orders under £75   £14
Netherlands	Standard Delivery 2-4  Business Days   Express Delivery 1-2 Business Days	Free when you spend €90 or more / €7 on orders under €90   €15
Portugal	Standard Delivery 3-5 Business Days   Express Delivery 1-2 Business Days	Free when you spend €90 or more / €7 on orders under €90    €15
Switzerland	Standard Delivery 3-5 Business Days   Express Delivery 1-2 Business Days	Free when you spend €90 or more / €7 on orders under €90   €15
United Arab Emirates	Express Delivery 2-3 Business Days	د.إ55
U.S.A	Standard Delivery 3-9 Business Days   Express Delivery 2-3 Business Days	Free when you spend $110 or more / $10 for orders under $110   $20
Rest of Europe	Standard Delivery 3-6  Business Days   Express Delivery 2-3 Business Days	Free when you spend €90 or more / €7 on orders under €90   €15

  

International Shipping Restrictions

We are unable to ship the following items to any destination outside of the U.K: 

• The Atomiser
• The Atomiser Connect
• Travel Forest Therapy Wellness Mist 10ml
• Forest Therapy Candle 200g
• De-Stress Candle 200g
• Deep Relax Candle 200g
• Revive Candle 200g
• Rose Candle 200g
• Travel Revive Candle 85g
• Travel Deep Relax Candle 85g
• Travel Rose Candle 85g
• Travel De-Stress Candle 85g
• All kits and bundles containing a candle or Deep Relax Sleep Mist
• 3 Step Introduction to Sleep Kit
• No Rinse Hand Cleanser

 

 

We are unable to ship the following items to Germany due to trademark restrictions:

• Forest Therapy Bath & Shower Oil 55ml
• Travel Forest Therapy Bath & Shower Oil 9ml
• Forest Therapy Roller Ball 10ml
• Forest Therapy Pure Essential Oil Blend 10ml
• Forest Therapy Candle 200g

Changing or cancelling an order

Unfortunately, once your order has been placed and your order confirmation received, your order cannot be cancelled as it will have been sent to our warehouse ready to pack and send.

 

Returns Policy

We always aim to provide high quality goods that are fault free and undamaged. On occasion however, goods may need to be returned. 

Returns are governed by these Terms and Conditions.

1.1 If you receive goods which do not match those that you ordered, unless accompanied by an explanatory note detailing the changes, stating reasons for the changes and setting out your options, you should contact us within 10 working days to arrange collection and return. You will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods. Refunds and replacements will be issued upon our receipt of the returned goods. We are responsible for paying return shipment costs if goods are returned for this reason

1.2 If any goods you have purchased have faults when they are delivered to you, you should contact us within 30 working days to arrange collection and return. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned goods, the price of the goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the goods. We are responsible for paying return shipment costs if goods are returned for this reason

1.3 If goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to us within 10 working days and arrange collection and return. Upon receipt of the returned goods, the price paid by you will be refunded to you through the payment method used by you when purchasing the goods. We are responsible for paying return shipment costs if goods are returned for this reason

1.4 You have a statutory right to a “cooling off” period. This period begins once your order is complete and ends 7 working days after the goods have been delivered to you. If you change your mind about the goods within this period and have left them unopened and unused, please return them to us within 7 working days of receipt. We can not accept the goods if they have been opened or used. You are responsible for paying return shipment costs if goods are returned for this reason.

1.5 If you simply wish to return any items to us that you have bought you may do so if the following conditions are met: 

1.5.1 You have not opened or used the products; and
1.5.2. You return them to us within 20 working days of your original purchase. 

1.6 If you wish to return goods to us for any of the above reasons, please contact us via email to make the appropriate arrangements.

1.7 We reserve the right to exercise discretion with respect to any returns under these Terms and Conditions. Where you have been entitled to any multi-buy discount or free offers due to the size or value of your order exceeding a certain quantity or amount, and any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that offer at your cost or charge you for the goods retained by you at the full price quoted on this site. Your statutory rights are not affected.

 

Returns from the UK

If you are returning an item to us from the UK, please click here and fill out the form to our Customer Service Team.

 

Returns from Outside of the UK

If you are returning an item to us from outside the UK, please click here to register your return and send the item back to us.

Before sending, please ensure your return is in-line with our returns policy above.

 

Get in touch

Please see our Terms and Conditions for any questions related to your order and return or get in touch with our Customer Service team.